It\u2019s worth not giving up. I learnt that again today. Four weeks ago, I lost my key on the S-Bahn. The lock on my flat had to be broken open. But I would have liked to have my bike key, front door key and letterbox key back. In the long run, it\u2019s just a nuisance having to laboriously fish the post out of the letterbox.<\/p>\n
I\u2019ve phoned the Deutsche Bahn customer service number countless times. I haven\u2019t kept count, but it must have been 40 or 50 times. The line was constantly busy. Then I actually managed to speak to a real person. He told me that it\u2019s legal to charge for time spent on hold and that many companies deliberately limit the number of customer service staff in order to profit from not providing service. Including Deutsche Bahn. I don\u2019t know if that\u2019s true \u2013 I haven\u2019t even managed to get through to the queue yet. They seem to be taking this \u2018limiting\u2019 business a bit too far.<\/p>\n
But now. A real person who takes a warm, personal interest in my request. Who compliments me on how well I\u2019ve described my key. Who packs it into a small parcel so that I\u2019ll receive it safely and the envelope doesn\u2019t disappear into the depths of my letterbox.<\/p>\n
It\u2019s worth sticking with it. At least for a reasonable while.<\/p>\n
<\/p>","protected":false},"excerpt":{"rendered":"
Es lohnt sich, nicht aufzugeben. Das habe ich heute wieder gelernt. Vor vier Wochen haben ich meinen Schl\u00fcssel in der S-Bahn verloren. Das Schloss zur Wohnung musste aufgebrochen…<\/p>","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","_seopress_robots_follow":"","_seopress_robots_imageindex":"","_seopress_robots_snippet":"","_seopress_robots_primary_cat":"","_seopress_robots_breadcrumbs":"","_seopress_robots_freeze_modified_date":"","_seopress_robots_custom_modified_date":"","_seopress_robots_canonical":"","_seopress_social_fb_title":"","_seopress_social_fb_desc":"","_seopress_social_fb_img":"","_seopress_social_fb_img_attachment_id":0,"_seopress_social_fb_img_width":0,"_seopress_social_fb_img_height":0,"_seopress_social_twitter_title":"","_seopress_social_twitter_desc":"","_seopress_social_twitter_img":"","_seopress_social_twitter_img_attachment_id":0,"_seopress_social_twitter_img_width":0,"_seopress_social_twitter_img_height":0,"_seopress_redirections_value":"","_seopress_redirections_enabled":"","_seopress_redirections_enabled_regex":"","_seopress_redirections_logged_status":"","_seopress_redirections_param":"","_seopress_redirections_type":0,"_seopress_analysis_target_kw":"","_seopress_news_disabled":"","_seopress_video_disabled":"","_seopress_video":[],"_seopress_pro_schemas_manual":[],"_seopress_pro_rich_snippets_disable_all":"","_seopress_pro_rich_snippets_disable":[],"_seopress_pro_schemas":[],"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_wp_convertkit_post_meta":{"form":"-1","landing_page":"0","tag":"0","restrict_content":"0"},"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"categories":[18,1],"tags":[548,411,549,425,550,551,552,429],"class_list":["post-5064","post","type-post","status-publish","format-standard","hentry","category-lebensfreude-feiern-erlebnisse","category-leben-meistern-swing","tag-amter","tag-bahn","tag-fundburo","tag-geduld","tag-miserabel","tag-service","tag-servicewuste","tag-warten"],"featured_image_data":null,"taxonomy_info":{"category":[{"value":18,"label":"Energie und Lebensfreude"},{"value":1,"label":"Leben meistern - Swing"}],"post_tag":[{"value":548,"label":"\u00c4mter"},{"value":411,"label":"Bahn"},{"value":549,"label":"Fundb\u00fcro"},{"value":425,"label":"Geduld"},{"value":550,"label":"miserabel"},{"value":551,"label":"Service"},{"value":552,"label":"Servicew\u00fcste"},{"value":429,"label":"Warten"}]},"featured_image_src_large":false,"author_info":{"display_name":"Kerstin Hack","author_link":"https:\/\/63cfd2629054c8f4hack.de\/en\/author\/63cfd2629054c8f4\/"},"comment_info":0,"category_info":[{"term_id":18,"name":"Energie und Lebensfreude","slug":"lebensfreude-feiern-erlebnisse","term_group":0,"term_taxonomy_id":18,"taxonomy":"category","description":"","parent":0,"count":138,"filter":"raw","cat_ID":18,"category_count":138,"category_description":"","cat_name":"Energie und Lebensfreude","category_nicename":"lebensfreude-feiern-erlebnisse","category_parent":0},{"term_id":1,"name":"Leben meistern - Swing","slug":"leben-meistern-swing","term_group":0,"term_taxonomy_id":1,"taxonomy":"category","description":"","parent":0,"count":552,"filter":"raw","cat_ID":1,"category_count":552,"category_description":"","cat_name":"Leben meistern - Swing","category_nicename":"leben-meistern-swing","category_parent":0}],"tag_info":[{"term_id":548,"name":"\u00c4mter","slug":"amter","term_group":0,"term_taxonomy_id":548,"taxonomy":"post_tag","description":"","parent":0,"count":1,"filter":"raw"},{"term_id":411,"name":"Bahn","slug":"bahn","term_group":0,"term_taxonomy_id":411,"taxonomy":"post_tag","description":"","parent":0,"count":2,"filter":"raw"},{"term_id":549,"name":"Fundb\u00fcro","slug":"fundburo","term_group":0,"term_taxonomy_id":549,"taxonomy":"post_tag","description":"","parent":0,"count":1,"filter":"raw"},{"term_id":425,"name":"Geduld","slug":"geduld","term_group":0,"term_taxonomy_id":425,"taxonomy":"post_tag","description":"","parent":0,"count":3,"filter":"raw"},{"term_id":550,"name":"miserabel","slug":"miserabel","term_group":0,"term_taxonomy_id":550,"taxonomy":"post_tag","description":"","parent":0,"count":1,"filter":"raw"},{"term_id":551,"name":"Service","slug":"service","term_group":0,"term_taxonomy_id":551,"taxonomy":"post_tag","description":"","parent":0,"count":1,"filter":"raw"},{"term_id":552,"name":"Servicew\u00fcste","slug":"servicewuste","term_group":0,"term_taxonomy_id":552,"taxonomy":"post_tag","description":"","parent":0,"count":1,"filter":"raw"},{"term_id":429,"name":"Warten","slug":"warten","term_group":0,"term_taxonomy_id":429,"taxonomy":"post_tag","description":"","parent":0,"count":2,"filter":"raw"}],"ase":null,"_links":{"self":[{"href":"https:\/\/kerstinhack.de\/en\/wp-json\/wp\/v2\/posts\/5064","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kerstinhack.de\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/kerstinhack.de\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/kerstinhack.de\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/kerstinhack.de\/en\/wp-json\/wp\/v2\/comments?post=5064"}],"version-history":[{"count":1,"href":"https:\/\/kerstinhack.de\/en\/wp-json\/wp\/v2\/posts\/5064\/revisions"}],"predecessor-version":[{"id":45595,"href":"https:\/\/kerstinhack.de\/en\/wp-json\/wp\/v2\/posts\/5064\/revisions\/45595"}],"wp:attachment":[{"href":"https:\/\/kerstinhack.de\/en\/wp-json\/wp\/v2\/media?parent=5064"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/kerstinhack.de\/en\/wp-json\/wp\/v2\/categories?post=5064"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/kerstinhack.de\/en\/wp-json\/wp\/v2\/tags?post=5064"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}