Coaching framework conditions

I, Kerstin Hack, am a Systemic Coach and Supervisor (SG), Wingwave Coach and Story Brand Consultant.

I follow the usual framework conditions for coaches: confidentiality, supervision and reimbursement in the event of cancellation at short notice and offer supervision, coaching and counselling in my counselling practice or at another mutually agreed location according to the following criteria:

  • Compliance with the duty of confidentiality.
  • Supervision takes place while maintaining the anonymity of the client and changing social data.
  • Duration per counselling session, unless otherwise agreed: 55 minutes.
  • If the client cancels an appointment less than 4 calendar days in advance, a cancellation fee of 20% must be paid. If the cancellation is made by email or telephone less than 24 hours before the agreed appointment, the fee must be paid in full.
  • Fee: The fee per hour of counselling is
    For Personal coaching168 incl. VAT
    For Business coaching250 Euro plus statutory VAT.

The fee will be invoiced after the coaching session. The invoice must be paid within 14 days of receipt.
Exception: coaching packages. Coaching packages are individually designed to meet the needs of the respective customer and usually include additional resources such as customised training materials or webinars in addition to the coaching. In the case of individually agreed coaching packages at special conditions, the invoice is issued before the start of the coaching process and must be paid before it begins.

Right of cancellation:

In principle, a fourteen-day right of cancellation applies. If a customer wishes to start coaching before this period has expired, they voluntarily waive their right of cancellation.

In addition to the general right of cancellation, a limited right of cancellation applies to coaching packages that are individually tailored to the customer. This is due to the fact that this is a service specially tailored to the customer's needs.